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Frequently Asked Questions

Find answers to common questions about ChickenDuck.

General

ChickenDuck is a language learning tool that transcribes your tutoring sessions in real-time and helps you build vocabulary through AI-powered suggestions and spaced repetition flashcards. It supports Mandarin and English tutoring in both directions — Mandarin for English speakers and English for Mandarin speakers.

鸡同鸭讲 (jī tóng yā jiǎng) is a Chinese idiom meaning "chicken and duck talking" — when two people can't understand each other. Our mission is to help you break through that barrier and achieve true language comprehension.

ChickenDuck supports Mandarin and English tutoring in both directions. Transcription handles both languages, including code-switching (mixing languages in the same conversation). We are keeping the product focused on this language pair rather than stretching across more languages.

ChickenDuck is designed to work with your existing tutoring sessions (on Zoom, Google Meet, Preply, italki etc.), but you can also use the flashcard system independently. The transcription feature requires a live conversation.

Technical Setup

ChickenDuck works best on Chrome and Edge. Safari and Firefox have limited support for screen audio capture. We recommend using Chrome for the best experience.

When you start a lesson, select "Share screen" or "Share tab" and make sure to check the "Share audio" option. This captures your tutor's voice from your video call.

During a live lesson, speaker attribution is probabilistic, so the transcript uses neutral labels (Speaker A / Speaker B) instead of assuming who is the tutor or student. Once the lesson ends, speakers are identified and labeled as Tutor / Student in the completed transcript.

Make sure you checked "Share audio" when selecting your screen/tab. Also verify that your tutor's audio is playing through the shared source, not separate headphones.

Audio is processed in real-time for transcription and is not permanently stored. Only the text transcripts are saved to your account. One narrow exception: if you enable a voice profile (the “Separate Channels” option), your mixed lesson audio may be kept temporarily in private, backend-only storage for speaker identification, then deleted after processing or within a short retention window. See our Privacy Policy for details.

Features

Our AI analyzes your conversation and detects when you ask about new words or when your tutor explains vocabulary. These words are automatically added to your vocab queue for review.

Yes! Every flashcard field — word, pronunciation, definition or translation, and example sentence — is editable. Click the edit button on any card to make changes.

Cards are scheduled based on how well you remember them. Easy cards appear less frequently, while difficult cards appear more often. This optimizes your study time for maximum retention.

Yes, flashcard export is available on all plans. Go to Flashcards → Browse → Export to download your cards. The export includes 4 fields — word, pronunciation, definition or translation, and example sentence — which you can map to Anki's or Quizlet's fields when importing.

We support PDF files and common image formats (JPG, PNG). The AI extracts vocabulary from your documents and creates flashcard candidates for you to review. Text-based PDFs work best; scanned documents or image-heavy PDFs may have reduced accuracy.

Lesson Replay (Beta) is AI conversation practice bounded to the sentences from your lesson. Practise by Live Call — a real-time voice conversation with the AI — or by Text. It drills the exact phrasing your tutor taught, not generic chatbot small talk. Curate Practice Sentences during or after a lesson and they're instantly Replay-ready.

Billing & Account

Yes! Students get a 30-day free trial and tutors get a 14-day trial, both with 180 minutes of transcription (3 lessons) and all features unlocked. When your trial ends, you'll automatically move to a free Community plan — students can keep creating and reviewing flashcards forever, and tutors can keep managing up to 3 students, 5 custom collections, and push collections 3 times per month.

Live Call (Beta) has a daily minute allowance that resets each day: 5 minutes/day on Free Trial, 8 minutes/day on Learner, and 15 minutes/day on Pro. Each individual call is capped (5 minutes on Free Trial, 7 minutes on Learner and Pro). Text practice is included. The free Community plan (after your trial) doesn't include Live Call. These minutes are separate from your lesson transcription minutes.

Go to Settings > Subscription and choose your plan. We accept all major credit cards through Stripe. Annual plans save up to 23% compared to monthly billing.

Yes, you can cancel your subscription at any time. You'll keep access to paid features until the end of your billing period.

Your flashcards and lesson history are kept indefinitely, so you can pick up right where you left off if you decide to resubscribe. If you want your data deleted, you can request deletion anytime from your account settings.

Yes, we offer a 14-day money-back guarantee. If ChickenDuck isn't right for you, contact us within 14 days for a full refund.

Privacy & Security

Yes. Your transcripts and flashcards are only visible to you. We use encryption in transit and at rest. We never share your personal learning data with third parties.

Audio is streamed for real-time transcription but is not permanently stored. Only the text transcripts are saved. We do not keep audio recordings.

Yes. You can delete individual lessons or flashcards anytime. To delete your entire account and all data, go to Settings > Account > Delete Account.

Yes. We respect your privacy rights including data access, portability, and deletion. Contact us for any GDPR-related requests.

Still have questions?

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